“She met us at the door and stayed until the room was ready.”
“Calm, and she knew every name.”
“Warm welcome. The lift was slow, which was not her fault.”
“Best arrival we have had.”
“Attentive through dinner.”
“Kind. The kitchen was slow at nine.”
“We waited forty minutes for the main course.”
“Second night, the same wait. Hugo kept apologising.”
“Friendly, and the room service was late.”
“Clear and patient at the desk.”
“Polite. The check-in line was long.”
“She fixed a booking mistake without making us feel it.”
“Remembered the late train and had tea waiting.”
“A month ago dinner was quick and good.”