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What to do about reviews. 1 urgent, 1 to recognize. A done item is checked again after 7 days.

This week · 20 Oct 2026
Dinner service is the weak hour. Clara's arrivals stay strong. One wait is an operational problem, not a mark against Hugo.
Urgent21 Oct 2026

Waiting times at dinner

Two low ratings this week mention a long wait. Hugo is named, and both guests say he kept them informed.

Recognize18 Oct 2026

Clara Moreau

Five-star arrivals, including one that separates a slow lift from her welcome.